In an emergency situation, we prioritise our maintenance requests. When there is an emergency, we ask you to log your request on our portal in the normal way but also ring to speak with us directly. 

We consider an emergency to be a total loss of power (not a power cut in your area), complete loss of heating and/or hot water, a major water leak or major structural damage to the property. Any calls not relating to these will be dealt with in normal working hours.

• If there has been a break-in at the property, be sure to ring the police on 999

• If you smell gas, ring the National Grid on: 0800 111 999

• If you lose power or water, then please contact your utility provider in the first instance.

• You local network operator manages the electricity wise in your area. Call 105  from your mobile or landline to get straight through to your local network operator emergency number.

• If you need to call us our Emergency Number is M: 07842783532